’’I just wanted to say thank you to Prestige Network interpreters for their work last night, they were both brilliant! Please pass on our thanks.’’

The interpreting and translation services provided by Prestige Network Ltd have been a key component in ensuring equitability in healthcare access at UHS. In 2024, interpreters supported approximately 8,000 appointments, enabling clinicians and patients to communicate effectively in a range of languages. This has helped the Trust meet obligations under the Accessible Information Standard and address health inequalities.

Prestige Network Ltd has consistently delivered high-quality translations with exceptional responsiveness, enabling us to provide critical medical information in a timely and accurate manner. While a small number of requests may be handled directly by clinical or administrative teams through an alternative provider, the Trust relies on Prestige Network Ltd as the primary source of reliable and robust translation services that meet the needs of our diverse patient population.

The Trust appreciates the responsiveness and flexibility of Prestige Network Ltd, which has adapted its systems to support our needs, such as enhancing the booking process for telephone, video, and face-to-face appointments. These services have supported our clinical and administrative teams in delivering accessible and equitable healthcare. We remain committed to collaborating effective partnerships that uphold high standards of patient communication and care.

“We have had the pleasure of working with Prestige Network for quite some time, and can confidently say they provide a great service. The booking coordinators are always incredibly helpful and professional making the process seamless every time. Whether it’s a telephone or video booking, we can rely on them to confirm an interpreter, often on the same day. Even with short notice, they manage to accommodate our requests without any issues. It is also a pleasure to deal with Prestige for our document translation requests, which are always efficiently produced with great communication from the project manager. We would recommend Prestige to anyone in need of reliable interpreting support.”

“We had some feedback from staff members that I spoke to today that shared how vital and supportive the interpreting service has been, supporting with overcoming a language barrier in the most difficult of circumstances whilst being very professional, caring and communicative. They’ve shared that they are incredibly grateful for the support of interpreters, and want to thank the team for all that they’ve done”

Wanted to put on record our thanks to you and your team for the support you have provided over the last 12 months.

I worked for Prestige Network Ltd for over 6 years now. I never had a day where my queries weren’t dealt with professionally. The staff is well trained, efficient, and understanding. Never met anyone personally but felt like I can call them anytime and be rest assured that my problem will be solved. Worked for other companies but will definitely put PN at the top.